If you can get an email or another document in writing that spells out the terms – that’s even better.
As an extra measure, read back to the agent what you’ve written down to clarify that you haven’t misunderstood. Be sure to write down who you spoke to, the time, what was discussed, and the rate that you were quoted.To help cover yourself and keep your Mediacom bill as low as possible, follow these few steps: There is a chance that you may be billed incorrectly or for something that you didn’t agree to. Not only could you be paying more than you be, but you may also be incurring late fees if you fell behind.īilling issues may occur if you have signed up for new service or are making a change to your existing service. If the monthly rate or equipment rental rates are not what you expect them to be, contact customer service to find out why. The starting point is to make sure that what you are being billed for is what you actually agreed to.
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